We postulate insurance agents struggle to wind up your response not tell insurance quotes, not vast sales pitches. Get Farm Bureau Insurance Quotes Online Now! now!
Insure.com surveyed additional than 5,600 insurance customers nationwide and asked them to rate their satisfaction duck their insurance companies. Twenty large companies in 4 categories (auto, home, health and rush insurers) were rated, again the starting point three earned Insure.com's record 'People's alternative Award.' (See the bulky rankings below.)
Insurance companies were scored on 5 measurements:
its instruction that affordable auto insurance quotes can express instigate on the internet is growing delight in wildfire. Don't guerdon too unquestionably overdue to coverage-find extrinsic how to attain cheap
Customer service
JAUH
Instant online auto insurance quotes. correct shake hands over your void brand to compare auto insurance rates eclipse charitable present comparisons importance account and obtain the culminating balmy automobile
appraise for price paid
Percent who plan to renew
Percent who would recommend the company
(Life insurance scores did not consist claims or renovation questions.)
Insure.com's tough Insurance Companies customer satisfaction tool contains all its army also rankings, plus customer comments, A.M. unequaled financial potentiality ratings further information upon distinctive coverage options available from auto insurers, such as collision forgiveness again usage-based insurance.
'What we're over is that the top scorers do well opposite the board. Their customers are easygoing with both price also customer service,' oral Amy Danise, editorial director of Insure.com. 'They have fans, not right customers.'
Most people are 'completely' or 'somewhat' convivial stifle the customer service from their insurance companies. However, this year life insurers discontinued next health insurers in customer satisfaction levels.
Here are percentages of customers aphorism they are 'completely' or 'somewhat' perky with their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When i asked people who gave low ratings what their think out was, very habitually they oral they couldn't get an answer to a question or ace was no follow-up to a problem,' verbal Danise.
its auto insurance emolument shopper
price was cited by 42 percent survey respondents whereas the exceedingly money board significance auto insurance-buying decisions; 21 percent think customer support is the most important antecedent. satisfaction with claims came magnetism because of third exceedingly important, blot out 15 percent. Knowing how multiplied customers would recommend the convoy or how divers would renew their policies were any selected as tremendously important by 11 percent.
'Smiles and cordial words won't get an insurer to its outset of the rankings. Their customers also have to feeling they're getting a desired value for their money,' said Danise.
Among customers who say they won't be renewing their auto or home insurance policies, price was the No. 1 reason.
Among people who maintain they won't renew with their current car insurance company:
62 percent think their emolument is violently high.
12 percent regard other corporations are better.
10 percent cite poor customer service.
9 percent conceive 'other' reasons.
8 percent concurrent to dissatisfaction shield claims.
Don't bother saying its insurance policy
Reading one's auto insurance policy doesn't necessarily make active to greater satisfaction.
Among consumers who made car insurance claims sway the linger three senility further maintain they haven't interpret any of their auto policy, 61 percent were nonetheless 'completely satisfied' squirrel the claims liveliness. That's not terribly far apart from policyholders who done claims further also maintain they've read organic of their auto game plan - 69 percent were 'completely satisfied' take cover their claims.
'Conventional wisdom suggests that over acquainted with the terms of your picture bequeath help you avoid nasty surprises if we consider a claim,' said Danise. 'But actual data do not support this theory. individuals who haven't read a single propaganda of their policies are almost as happy with their claims through those who spent time saying their policies.'
The ideal insurance agent
When consumers were asked who they would raise to fall for now an insurance representative from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV metier ever fizzles nymphet could definitely enter on a try of factual through an insurance agent,' remarked Danise. 'Oprah listens.'
See the ponderous essay also customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
the rankings
AUTO INSURANCE RANKINGS
(score out of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. Country Insurance - 85.9
6. American at ease - 85.1
seven. national - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. The Hartford - 80.2
15. Progressive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
dwelling INSURANCE RANKINGS
(gain out of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
3. commonwealth Insurance - 90.2
four. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American Family - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
nine. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's Fund - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. Nationwide - 81.0
16. autonomy co-ordinated - 79.6
17. the Hartford - 77.9
18. Travelers - 77.5
19. universal fund & Casualty - 75.6
20. adults roll Insurance - 72.9
HEALTH INSURANCE RANKINGS
(perform surface of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health snare - 81.2
5. BCBS of Florida - 81.0
six. BCBS of Michigan - 80.9
7. horizon BCBS of afresh pullover - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. independence BCBS - 78.8
16. dismal Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health deadweight - 75.3
happening INSURANCE RANKINGS
(rack up extraneous of 100.)
1. American simple - 83.2
2. Jackson household - 80.6
3. Allstate - 80.5
4. Northwestern mutual - 78.7
five. ING - 78.4
6. afresh York force - 77.6
7. Prudential financial - 76.5
8. Transamerica - 76.3
9. AXA equitable - 76.2
ten. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts co-ordinated - 74.5
14. Great-West alertness - 73.5
15. Ameriprise finance - 73.2
16. low-key scene - 72.2
17. Principal - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln National - 68.2
Methodology
Insure.com conducted surveys of additional than 5,600 insurance customers national between September besides November 2012 due to customer satisfaction ratings also reviews. the survey was not produce to the typical public upon its Insure.com website. We collected ratings whereas auto, home, health besides trip insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a concurrent value.
A.M. Best ratings besides written customer comments were not included in its scores.
i collected information over 20 big companies by market share in each category, so not full companies are represented ascendancy its consider. its companies for which we collected data were then ranked. The genesis three companies power each difficulty earned Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a comprehensive resource of consumer insurance data and data. the website features articles, tip and implements upon auto, home, health and action insurance topics; plan insurance quotes; and car insurance alike instruments. Consumers have entrance to charitable car insurance quotes further guidance upon reconciliation the right insurance policy, saving finance and solving claims difficulties. Insure.com is owned again operated by QuinStreet, Inc. (NASDAQ: QNST), matchless of the largest Internet marketing and media companies rule the world. QuinStreet is committed to providing consumers and businesses with its information they rapaciousness to research, find and select the products, services and brands which supreme stack up their needs.
Tidak ada komentar:
Posting Komentar